One of the first times I used Uber was to get to the company’s downtown Seattle office. This was back in 2014, still relatively early in the company’s rise. We were in conversations about having then-Uber CEO Travis Kalanick speak at one of our events. We used the ride-hailing service so we could talk about the experience with the Uber reps, who were visiting from the company’s San Francisco headquarters.
After we arrived, I told them that I couldn’t figure out how to tip the driver in the app. Actually, they explained, there was no tipping on Uber.
Really? It’s OK not to tip? I remember it making me a little uneasy, but hey, if everyone was OK with it — including the drivers, apparently? — I could be, too.
The idea of not tipping was a nice perk. But every time I got out […]