Uber’s share of Chicago’s ride-share market has slipped in recent months, and rival Lyft is gaining ground. Will Caskey, a ride-sharing driver, said he often hears from passengers who say they dropped Uber because of concerns over the company’s culture.
Caskey has dropped Uber, too. A political consultant who drives for extra income, Caskey used to work for both Uber and and its smaller rival Lyft , both based in San Francisco, but now only drives for Lyft.
“I eventually got fed up with Uber,” said Caskey, 36, of North Center. Caskey said news coverage about a female former Uber engineer who alleged an atmosphere of sexual harassment and mismanagement at the company pushed him away.
Uber is still the world leader for app-assisted ride-hailing, but its share of the local and U.S. market has declined over the past six months, amid multiple rounds of bad news. The issues have included the sexual harassment scandal and a report about the company’s efforts to avoid regulation. Uber also has suffered problems with its drivers, who complain that it has become harder to make money with the service.
The company is trying to right itself — its controversial CEO, Travis Kalanick, resigned late last month, […]