The government may dream of a cashless country, but for Ola consumers in Chennai going cashless is turning into a major ordeal.
For some weeks now, several commuters report that the first question they get asked when hailing a cab is “Ola Money or cash?” And if they should pick the e-wallet option, cab drivers immediately cancel the ride and ask them to find another cab.
As a result, commuters say they face a hard choice between running around to the nearest ATM after every ride or waiting for a long time to find a driver willing to accept Ola Money.
Selvi, a frequent Ola customer, says that “I’m often left stranded because drivers cancel the ride once I tell them I’m paying by Ola Money. It takes time to rebook and wait for another cab, which is especially troublesome at night.”
Suranjan, another regular commuter, says, “I maintain a balance for Ola Money, but if drivers don’t accept these payments, it lies idle. I end up having to spend cash when I prefer not to.”
Multiple Ola drivers allege that they are forced to refuse rides because Ola does not reimburse their daily earnings on time. According to company policy, “all [..] outstanding […]