Uber has been accused of taking too long to turn off its “surge pricing” feature after a deadly terror attack in the heart of London.
App users complained that they were being charged inflated prices on Saturday night after a van plowed into pedestrians on London Bridge and three knife-wielding men attacked revelers in a nearby nightlife district.
The backlash was intense on social media, where commentators said that Uber should have immediately disabled surge pricing for people trying to make their way home across the capital.
Tom Elvidge, the general manager of Uber in London, said the company would not charge users for rides taken from areas near the attack. He also defended the company’s response.”As soon as we heard about the incident we immediately suspended dynamic pricing all around the area of the attacks — and shortly afterward […]