The number of U.S. health systems with consumer-service telehealth programs is on pace to nearly double from 2016 to 2018, according to findings from the Hospital & Health Systems 2016 Consumer Telehealth Benchmark Survey by Teladoc. Seventy-six percent of U.S. hospitals and health systems either have in place or expect to implement a consumer telehealth program by 2018. Drivers for the rapid adoption growth include the desire to improve access to care, improve care coordination, increase efficiency, prevent readmissions and expand population health programs.
In addition, 69 percent of organizations that currently have consumer telehealth programs are planning to expand their offerings, and 76 percent of organizations without consumer telehealth indicate it is a high strategic priority for their organizations.
The report is based on a recent survey conducted in December 2016 by Teladoc in partnership with Becker’s Healthcare. The survey produced 179 responses from CEOs, chief financial officers, chief marketing officers, chief medical information officers, strategy and innovation executives and other key telehealth stakeholders representing acute care, academic and community hospitals from single-state and multi-state systems. […]