July 23, 2017

MyTaxi users complain of confusion and shortages after Hailo changeover



Driver interacting with MyTaxi app
Image Courtesy of MyTaxi

MyTaxi says ‘vast majority’ of transition has been successful

Hailo became MyTaxi in March but for two months after the changeover both apps were running side by side. Photograph: Alan Betson / The Irish Times Outraged users of the Hailo taxi app have been taking to social media in large numbers to complain about how the taxi booking service’s new owners MyTaxi have handled its move to a new platform.

Hailo became MyTaxi in March but for two months after the changeover both apps were running side by side, with the last of the Hailo customers migrating to the new platform recently.

The changeover has not gone as smoothly as the Daimler-owned MyTaxi would have liked. There have been reports of difficulties for people looking for taxis and for taxi drivers looking for people, while making credit card payments and organising bookings have also proved problematic.

The new company’s Facebook page has been inundated with customers complaining about the service while others have taken to Twitter to highlight perceived failings. One customer complained that a taxi he had ordered was taken by someone else while his credit card was billed for the journey.

Others have spoken about shortages of cabs on the […]

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The News for the Gig Economy Staff is constantly searching the web for the latest news regarding freelancing and gig platforms to bring them to you in one handy place. All articles with this generic author have been sourced with the original location at the bottom of the piece. We encourage our readers to view the original source of all excerpts. NGE is a project of ARC Online, LLC.

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