Uber has always been controversial. Combine a business plan based on upending an entrenched industry with a CEO as aggressive as Travis Kalanick, and conflict is a given.
The sheer volume and severity of the company’s woes in the first few months of 2017, however, have altered the tenor of the Uber tale entirely. For the first time, real existential questions began popping up as roadblocks along its narrative journey: Could Uber’s wild ride grind to a halt just as rapidly as it revved up in the first place? Could the company survive without its enigmatic lightning rod of a leader? Can it survive with him?
Once a juggernaut that seemed impervious to criticism, bad press, and political opposition, suddenly Uber appears vulnerable. Indeed, it’s difficult to find anything that has gone right for the company. At every turn and on multiple fronts, Uber seems to be losing battles, whether in court, in the public’s perception, over the loyalty of riders and drivers, even among its own rapidly departing executive team. What’s worse, Uber’s woes have […]