Many Delhiites have started complaining that app-based cab aggregators like Ola and Uber have been increasing their fares randomly and this has made the once affordable services go beyond their “limits of affordability”.
“These app-based cab aggregators were once a blessing for us, but now they have gone beyond our affordability. The rates per km in normal UberGo or Ola Micro rides have increased up to Rs 15-18 per km. As students, we cannot afford to pay so much,” a second year student of Delhi University said. Rakesh Singh, a businessman in Delhi, said: “When they were launched, these cabs were even cheaper than an auto rickshaw ride, but now that they have made their customer base, they have increased their fares at random.”
Some citizens have also raised concerns over the manner in which “dynamic” pricing is determined by these app-based cab aggregators, maintaining that these companies “lack” any transparency in the matter.
“Cab companies like Ola and Uber have the concept of dynamic pricing, but how they determine the ‘dynamism’ is known only to them. That is perhaps one of their ways to charge extra from their customers,” Rahul Chawla, a resident of Delhi, said. The fares of […]