In 2014, a professional who I’ll call Sean, then in his late 20s and working in Europe, took his first Uber ride after a company holiday party. With a few taps, he requested a car and minutes later a Mercedes X-Class showed up. As he told me recently, his “mind was blown.” The next day, he searched for job openings at the growing company, found one that matched his prior experience and applied immediately. He just had to work for Uber.
Uber dominated headlines around the world that year for all the wrong reasons. A top competitor accused its employees of sabotage . A senior executive publicly threatened journalists who criticized the company. And multi-million dollar regulatory issues in several states and foreign countries seemed to curb the ride-hailing service’s ability to grow.
Sean knew a little about the startup’s run-ins with competitors , regulators and the occasional aggressive senior leader, thanks to Google searches. But he was so […]