June 23, 2017

How Designhill Aced Its Marketing By Ramping Up Customer Support



Smiling young Indian woman of a call center
Copyright: kastock / 123RF Stock Photo

We’ve built Designhill , the largest graphic marketplace on the basis of customer support. The journey from being bootstrapped to more than $1 Mn annual revenue, with a marketplace of 41,826 designers and 10,000+ clients – couldn’t have been possible without outstanding customer service.

Here’s how we use customer support as our best marketing strategy : 24/7 Customer Support

Our biggest advantage is our geographical location. Being based in India, we’ve been able to provide 24/7 customer support. We provide round-the-clock support to the clients in the form of email, live chat and phone.

Firstly, this human interaction differentiates us from our competitors . Secondly, it gives us constant feedback from the users. We serve before we earn by offering customer support at every stage of the process – from writing the design brief to selecting designers and handling the revision process. Since many of our users are first-time entrepreneurs and small business owners, […]

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The News for the Gig Economy Staff is constantly searching the web for the latest news regarding freelancing and gig platforms to bring them to you in one handy place. All articles with this generic author have been sourced with the original location at the bottom of the piece. We encourage our readers to view the original source of all excerpts. NGE is a project of ARC Online, LLC.

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