June 23, 2017

How Designhill Aced Its Marketing By Ramping Up Customer Support

Smiling young Indian woman of a call center
Copyright: kastock / 123RF Stock Photo

We’ve built Designhill , the largest graphic marketplace on the basis of customer support. The journey from being bootstrapped to more than $1 Mn annual revenue, with a marketplace of 41,826 designers and 10,000+ clients – couldn’t have been possible without outstanding customer service.

Here’s how we use customer support as our best marketing strategy : 24/7 Customer Support

Our biggest advantage is our geographical location. Being based in India, we’ve been able to provide 24/7 customer support. We provide round-the-clock support to the clients in the form of email, live chat and phone.

Firstly, this human interaction differentiates us from our competitors . Secondly, it gives us constant feedback from the users. We serve before we earn by offering customer support at every stage of the process – from writing the design brief to selecting designers and handling the revision process. Since many of our users are first-time entrepreneurs and small business owners, […]

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