Ola cab Passengers of Ola and Uber are complaining of discrepancies in the Expected Time of Arrival (ETA) and actual arrival
A joke doing the rounds on social media compares taxi hailing app firms Ola and Uber to a well-known noodle brand which claims to get cooked in just 2-minutes.
However, the consumers of this noodles know that’s not the case.
The reason for the jokes is the growing number of cases wherein passengers of Ola and Uber complaining of discrepancies in the Expected Time of Arrival (ETA) while booking of the taxi and that of its actual arrival at the passenger’s pick-up location.
Software engineer Saalim Raza’s case is one such example. Raza who recently landed at Mumbai’s Chhatrapati Shivaji International Airport from a trip to East India was initially happy that his flight was well on time, especially considering the evening peak hours when a delay of 30-45 minutes is considered normal. He had also found a taxi on his ride-hailing Ola app despite the peak hour demand. "The ETA was showing about seven minutes when I booked. However, to my surprise when I called the driver, I was told that his (driver’s) app showed the ETA to be 24 minutes. […]