The laundry list of problems with Uber continues to pile up by the day.
Executives are dropping like flies. Former attorney general Eric Holder is investigating the company’s alleged culture of sexual harassment. Uber CEO Travis Kalanick was caught on camera two months ago arguing with a driver over falling fares and later issued an apology.
And that’s just scratching the surface of the issues the company has dealt with this year. In short: It’s not just a public relations problem. It’s a crisis.
"This is the size and scale of a company that I would say normally takes 30-40 years to develop," Janelle Sallenave, Uber’s head of customer support for North America, told NBC News. "And we’ve done it in six. And what that means is we haven’t necessarily had the time to sit back and reflect." Inside a ‘Greenlight Hub’
One of the points Uber has been doubling down on in recent months is investing in the driver experience.
Sallenave took NBC News on an exclusive tour inside Uber’s newly revamped driver hub in Long Island City, located just a few miles from Manhattan.The 30,000 square foot facility, which Uber calls a "Greenlight Hub," is one of more than 650 […]