July 20, 2017

Inside the Place Where Uber Tries to Make Nice With Its Drivers



UBER Logo on black background
Image Courtesy of UBER

The laundry list of problems with Uber continues to pile up by the day.

Executives are dropping like flies. Former attorney general Eric Holder is investigating the company’s alleged culture of sexual harassment. Uber CEO Travis Kalanick was caught on camera two months ago arguing with a driver over falling fares and later issued an apology.

And that’s just scratching the surface of the issues the company has dealt with this year. In short: It’s not just a public relations problem. It’s a crisis.

"This is the size and scale of a company that I would say normally takes 30-40 years to develop," Janelle Sallenave, Uber’s head of customer support for North America, told NBC News. "And we’ve done it in six. And what that means is we haven’t necessarily had the time to sit back and reflect." Inside a ‘Greenlight Hub’

One of the points Uber has been doubling down on in recent months is investing in the driver experience.

Sallenave took NBC News on an exclusive tour inside Uber’s newly revamped driver hub in Long Island City, located just a few miles from Manhattan.The 30,000 square foot facility, which Uber calls a "Greenlight Hub," is one of more than 650 […]

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About NGE Staff 9421 Articles
The News for the Gig Economy Staff is constantly searching the web for the latest news regarding freelancing and gig platforms to bring them to you in one handy place. All articles with this generic author have been sourced with the original location at the bottom of the piece. We encourage our readers to view the original source of all excerpts. NGE is a project of ARC Online, LLC.

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