July 21, 2017

Food fight: Uber and Deliveroo go head-to-head

Deliveroo biker cycling fast on rainy day to deliver on time the food to the client. Deliveroo is a British online food delivery company with operations spread across eighty-four cities in the UK, the Netherlands, France
Copyright: adrianhancu / 123RF Stock Photo

In an increasingly crowded market, two players stand out with their different approach to delivering food Anis Harb – General Manager at Deliveroo G.C.C. – 7 If you can’t stand the heat, get out of the kitchen, as the saying goes.

Players in the fiercely competitive food delivery services sector in Dubai would do well to bear this adage in mind.

When it comes to ordering food online, the residents of Dubai are spoiled for choice, with services such as UberEATS, Deliveroo, Talabat, Zomato, and 24h, to name just a few, all competing for a share of the $12.2 billion (Dh44.7 billion) UAE food and beverage sector.

That number is set to grow to $13.2 billion in 2018, according to Euromonitor International data, cited by KPMG in their 2016 food and beverage report.

For delivery services, the need to differentiate yourself from the rest of the “crowded marketplace,” as Jambu Palaniappan, Head of UberEATS in Europe, Middle East and Africa, described it in a recent interview with Gulf News, is greater than ever.

On what differentiates Deliveroo from the crowd, Anis Harb, General Manager at Deliveroo GCC, said in an email to Gulf News that “customers love the transparency of tracking their order from […]

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