July 25, 2017

Airbnb Criticised For Taking Nearly Two Weeks To Remove ‘Fraudulent’ Account



Stock Photo - Waving flag with Airbnb logo. Editorial 3D rendering
Copyright: moovstock / 123RF Stock Photo

Niall Carson / PA Archive/PA Images Airbnb has been criticised by the consumer group Which? after it took nearly two weeks to remove a fake account that was deliberately set up to look fraudulent.

Which? created a series of fake profiles across Airbnb, Homeaway and Tripadvisor’s Holiday Lettings in order to investigate “how easy” it would be for scammers to use the sites to “hoodwink holidaymakers with fake listings.”

It was able set up eight fake listings on Airbnb without any proof of ID, it said. It then deliberately broke the site’s rules by providing a contact email address on the listing – a tactic often used by scammers to entice consumers to communicate with them off the site and then encourage them to pay via bank transfer for a fake room.

Airbnb spotted and removed the address. But Which? was able to add it back to the listing again after without it being noticed by the company.

It then used Airbnb’s on-site reporting mechanism to flag it as a potentially fraudulent account but it remained active for 13 days before being taken down, during which time a “real fraudster could have scammed several people,” it said.

“More needs to be done to tighten […]

From Around The Web

Sponsored Content by AdNow
loading...
About NGE Staff 9542 Articles
The News for the Gig Economy Staff is constantly searching the web for the latest news regarding freelancing and gig platforms to bring them to you in one handy place. All articles with this generic author have been sourced with the original location at the bottom of the piece. We encourage our readers to view the original source of all excerpts. NGE is a project of ARC Online, LLC.

Be the first to comment

Leave a Reply

Your email address will not be published.


*