Buy Photo One thing I’ve learned in this legislative session is that despite making a lot of progress on the fiscal and economic fronts, state government still has a long way to go when it comes to understanding consumers and technology.
What do I mean?
Think about how consumer purchasing habits have changed over the past 20 to 30 years. If you had to go to the airport and you couldn’t get a lift from a friend or family member, you picked up your landline phone and called a taxi. If you wanted to buy a car, you probably picked up a copy of the newspaper and looked at the ads. If you were out of town on vacation, you probably stayed at a hotel.
Now, if you want to go from point A to point B, you can use your smartphone app and call an Uber or Lyft. If you want to buy a car, you can do it all online. And thanks to AirBnB, when I go on vacation I don’t have to stay at a hotel; I can stay at someone’s home.
While we all see these changes as sort of matter of fact, governments have been slow to respond. […]